Policyholders

Going beyond what’s expected

We see things differently.

You are our #1 priority, and we promise to look after you, wherever you are on your pension journey.

First-class administration

We’ve built our administration around our policyholders, understanding your needs and providing a service model that puts you front and centre. We make it easy for policyholders to contact us, have a dedicated UK team and ask for regular feedback so that we can continue to improve.

Our promises

We put our policyholders first

We listen to and learn from your feedback

We communicate clearly

We deliver on our promises

Extra support available

We understand people have different needs. We are here to help.

Beware of scams

Sadly, fraud across financial services is all too common – and pensions are no exception. Learn how you can avoid scams.

Bereavement support

We understand it can be overwhelming when you’ve lost someone. We are here to support you every step of the way.

Making a complaint

We strive to make your life easier. If we have failed to deliver on this promise, then we want to hear from you.

Update your details

Keep us up to date when your personal details change.