Make a complaint

At Blumont Annuity, we pride ourselves in putting policyholders first and making their lives easier. So, if we have failed to deliver on this promise, then we want to hear from you.

Our team will listen to your feedback, take accountability and do everything we can to put things right. We will also make sure we learn from your feedback, to help prevent it from happening again.

Who you should contact

One thing to consider is whether the pension scheme is administered by Blumont Annuity or not. The easiest way to find out is to search here for the scheme name and you will get all of the contact details you need.

How we handle complaints

We will send an initial acknowledgement within one working day and work with you to try and resolve things within three working days. If we aren’t able to solve the problem within this time we will:

• Send a full acknowledgement and summary of your complaint within five working days.
• Investigate and conclude your complaint as quickly as we can. We will send you an update if we can’t resolve things within four weeks.
• If, on the rare occasion we are unable to resolve your complaint within eight weeks, we will write to you and tell you why. And when we expect to be able to resolve it.

If you are unhappy with our complaint response, or we haven’t responded within eight weeks, you can refer your complaint to the Financial Ombudsman Service. This is completely free and their contact details are:

Phone:  

0800 023 4567
(free from the UK)

+44 20 7964 0500
(from abroad)

Web:
How to complain – Financial Ombudsman service

Address:          
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR